Job title: Service Engineering Specialist
Job type: Permanent
Emp type: Full-time
Industry: Additive Manufacturing
Salary: negotiable
Location: Milan
Job published: 21/05/2025
Job ID: 41631

Job Description

SERVICE ENGINEERING SPECIALIST – CLIENT MANAGEMENT

WHAT YOU WANT TO KNOW

  • Fast growing global company
  • Leading innovator in Additive Manufacturing
  • Located near Milan, Lombardy
  • Permanent Contract – On-site
  • Fluent in Italian and English (minimum B2/C1 level)

ROLE DETAILS

My client is seeking a Service Engineering Specialist to join their team, a highly strategic function that plays a crucial role in ensuring customer satisfaction and long-term success. This position involves managing the technical relationship with clients, supporting product reliability, and contributing to the ongoing success of complex projects. The ideal candidate will act as a trusted advisor to clients, delivering training, solving technical issues, and enabling the full value of advanced additive manufacturing technology.

ESSENTIAL EXPERIENCE

  • Build strong technical relationships with clients, managing communication and expectations throughout their journey.
  • Deliver product training and daily support to both external clients and internal teams.
  • Troubleshoot technical issues effectively and create clear documentation for future reference.
  • Provide hands-on support during key phases, especially on-site during installations.
  • Contribute to project planning and knowledge sharing.

QUALIFICATIONS

  • Diploma or Degree in Mechanical/Mechatronic Engineering or a related field
  • 3 years of experience in a Service Engineering role, with a strong client-facing and technical support component
  • Proficiency with MS Office (Excel, PowerPoint)
  • Strong interpersonal and communication skills
  • Excellent problem-solving abilities
  • Team-oriented mindset
  • Fluent in Italian and English (minimum B2/C1 level)