Job Description

SERVICE ENGINEERING SPECIALIST – CLIENT MANAGEMENT

WHAT YOU WANT TO KNOW

• Fast growing global company
• Leading innovator in Additive Manufacturing
• Located near Milan, Lombardy
• Permanent Contract – On-site
• Fluent in Italian and English (minimum B2/C1 level)

ROLE DETAILS

My client is seeking a Service Engineering Specialist to join their team, a highly strategic function that plays a crucial role in ensuring customer satisfaction and long-term success. This position involves managing the technical relationship with clients, supporting product reliability, and contributing to the ongoing success of complex projects. The ideal candidate will act as a trusted advisor to clients, delivering training, solving technical issues, and enabling the full value of advanced additive manufacturing technology.

ESSENTIAL EXPERIENCE

• Build strong technical relationships with clients, managing communication and expectations throughout their journey.
• Deliver product training and daily support to both external clients and internal teams.
• Troubleshoot technical issues effectively and create clear documentation for future reference.
• Provide hands-on support during key phases, especially on-site during installations.
• Contribute to project planning and knowledge sharing.

QUALIFICATIONS

• Diploma or Degree in Mechanical/Mechatronic Engineering or a related field
• 3 years of experience in a Service Engineering role, with a strong client-facing and technical support component
• Proficiency with MS Office (Excel, PowerPoint)
• Strong interpersonal and communication skills
• Excellent problem-solving abilities
• Team-oriented mindset
• Fluent in Italian and English (minimum B2/C1 level)