Job title: Senior Account Manager
Job type: Permanent
Emp type: Full-time
Industry: Packaging & Print
Salary: GBP £48,000.00
Location: Manchester, UK
Job published: 14/02/2025
Job ID: 39778

Job Description

SENIOR ACCOUNT MANAGER – DIRECT MAIL 

WHAT YOU WANT TO KNOW

  • £40k - £48k  
  • Annual Bonus
  • Manchester Area – hybrid role

 

ROLE DETAILS

Client Relationship Management:

  • Build and maintain strong relationships with senior client stakeholders, ensuring high levels of client satisfaction.
  • Take responsibility for implementing new opportunities and ensuring their success.

Team Leadership & Development:

  • Lead and develop a team of Account Managers and Account Executives.
  • Ensure the team delivers high-quality services that meet client specifications, deadlines, and business targets.
  • Set individual and team objectives to align with key business drivers and actively monitor performance.

Operational & Financial Targets:

  • Ensure the team consistently meets operational and financial targets set by the business.
  • Oversee the execution of services, ensuring they are delivered on time and to the required standards.
  • Monitor the performance of all service delivery against agreed KPIs and SLAs, making adjustments where necessary.

Customer Service Excellence:

  • Deliver exceptional customer service to clients by anticipating their needs and exceeding expectations.
  • Focus on continuous improvement and operational excellence to maintain a competitive edge.

Performance Monitoring & Accountability:

  • Regularly assess individual and team performance against set goals and targets.
  • Take corrective action where necessary to ensure the team remains on track.

Collaboration with Account Director:

  • Work closely with the Account Director to ensure overall alignment with business goals and strategy.

 

ESSENTIAL EXPERIENCE

 Senior Account Management & Leadership:

  • Managing and leading a team of skilled Account Managers or Executives, ensuring success and achieving goals.

Door to Door Services Knowledge:

  • High-level understanding of Door to Door services, including customer profiling, delivery/execution, future trials, and the commercial side (e.g., Royal Mail rates and cost savings).
  • Ability to leverage competitor insights from internal sources and suppliers like Whistl/Market Reach/JICMAIL.

 

Print/POS Operational Expertise:

  • In-depth knowledge of campaign management, print processes, and collate/pack operations.
  • Understanding of commercial aspects related to print and POS.

Client Relationship & Communication:

  • Effective communication and management of client stakeholders to exceed expectations.
  • Ability to build and maintain rapport naturally with clients.
  • Direct liaison with clients to advise on campaign print and digital solutions.

Financial & Data Analysis:

  • Comfortability in analysing financial data and producing reports accurately.
  • A logical, systematic approach to work with opportunities for continuous improvement.

People Management:

  • Proven experience in leading teams and motivating others to achieve objectives.

 

 

Send me your CV and for more info please contact me on cheryl.fay@3ecruit.com