Job Description

The Opportunity:

We provide comprehensive 3D products and services, including printers, print materials, and digital tools. Our ecosystem supports advances applications from product design shop to the factory floor to the operating room. Our healthcare capabilities include simulation, virtual surgical planning and printing of medical or dental devises as well as patient-specific surgical instruments. As a shaper of future 3D solutions we have spent over 30 years enabling professionals and companies to optimise their designs, transform their workflows and bring innovative products to the market and drive new business models.

The Role:

Customer Skills:

• • Understands how the customer uses the product
  • Repairs customer equipment
  • Knows unique customer requirements
  • Understands the cost of system failure to the customer
  • Knows proper customer etiquette
  • Proper attire
  • Professional customer communication skills
  • Protocol for office, lab, manufacturing environments
  • Proper site visit exit communication
  • Replies to customers in a responsive manner
  • Educate customers on best practices

Product skills: 

• • Understanding of unique customer configuration – materials and software used
  • Awareness of customer’s expertise, capability and willingness to do self-maintenance
  • Performs preventive maintenance as directed by Service Manager
  • Understands the value of the customers’ total business to us
  • Understands the value that the CSE brings to the customer
  • Understands warranty and contract status of the customer
  • Understands and can explain the value of upgrades to the customer
  • Understands our full material portfolio and can articulate the benefits of different material offerings

Technical Skills:

• • P&ID’s reading
  • Use of Oscilloscope
  • Multi-meter
  • Laser Power Meters
  • Vacuum Gauges