Job title: Customer Service Representative
Job type: Permanent
Emp type: Full-time
Industry: Additive Manufacturing
Salary: negotiable
Location: Flanders, BE
Job published: 16/05/2024
Job ID: 38361

Job Description

WHAT YOU NEED TO KNOW

  • Work for a global leading company in the 3D printing world
  • Work with some prestigious customers within Medical and Aerospace
  • Some Quality Management
  • Benefits according Belgian employment

THE JOB

As Customer Service Representative, you are responsible for order management starting from correct entry of customer orders into different systems to aftersales service. You follow up internally on on time delivery and communicate with customers accordingly to manage expectations and customer relationships. 

RESPONSIBILITIES

  • Communicate with customers regarding order status via e-mail and phone
  • Collaborate and coordinate with colleagues as necessary
  • Enter, confirm and follow up on customer orders 
  • Help to achieve an extraordinary customer experience
  • Adhere to ISO 13485 – EN9100 and the Quality Management System’s standard operating procedures and work instructions
  • If needed, support other departments
  • Answer phones and transfer calls to appropriate personnel

PROFILE

  • Minimum bachelor diploma
  • You can work independently, accurately and efficiently with special attention to order and quality
  • You are willing to work in a fast paced working environment with flexible work times if needed
  • You are able to learn and adjust to new software systems 
  • You are customer-friendly
  • You have an excellent knowledge of English both written and spoken, knowledge of French is a plus
  • You have good office computer and software skills (MS Excel, MS Word, Outlook, Database applications; knowledge of Oracle is a plus

Contact Jan Vandewalle via jan.vandewalle@3ecruit.com if you want to learn more about this role

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